These are some of the most frequently asked questions at Ultra Translate:
Ultra Translate translates virtually all types of documents: government papers for immigration, medical text, legal case work, school diplomas and transcripts, technical manuals, journals, books, letters, web sites, whether highly technical or very general Ultra Translate will provide the highest translation quality possible by matching translators specializing in the subject area of your document with your text. Ultra Translate reserves the right to refuse to translate any text considered to be morally objectionable or illegal in nature. Return to top
Ultra Translate certified translations are translations
that have passed a rigorous set of translation checks and proofreading
to guarantee absolute accuracy. These translations are then set
onto Ultra Translate specific templates that correspond to US and
international definitions of certified translations. These hardcopy
(paper) translations include appropriate stamps and seals representing
the Ultra Translate A.T.S. corporate certification license, and
final notarization by the responsible translating officer. We certify
every document individually, not in "bulk" to insure absolute
quality. These translations are guaranteed to meet all requirements
for certified translations demanded by all major government agencies.
If you are applying for any type of visa/passport/green card or virtually any matter at all with the USCIS (formerly known as the INS) or State Department, chances are you need a fully certified translation of any foreign documents. Likewise, for recognition of legal/medical diplomas and school transcripts, certified translations are always the safest guarantee of acceptance. Always check with the institution you are submitting your documents to for determining which documents need certification. Return to top
Yes. We certify many documents, such as birth certificates, and legal agreements, needing to be certified for foreign agencies. Return to top
In general, no. We will have to examine the translation for final determination, but if a qualified translator has previously translated the document we will need only the original copy and the translated text (preferably submitted as a Word document) sent to our offices. Our services will entail proofreading and formatting of the text along with final certification/notarization. Please indicate this when you submit your document. Return to top
The process consists of 3 parts:
The process consists of 3 parts:
No. We can issue certified translations based on good quality scanned in images or faxed documents. We keep this copy archived, so as any agency that your translation is submitted to may verify with us that the submitted translation and document matches our archived translation and document submitted to us for translation. Return to top
Fill out our online request form and we will respond within 24 hours with a quote (usually much sooner). If this is for a rush job, please email us the details at: Rush@UltraTranslate.com Return to top
11. How do I pay?
Ultra Translate accepts payment for services through all major credit cards, third party processors (e.g. PayPal), checks or money orders. To make an online payment, please go to our Payment page. Return to top
In our price quote/estimates you will note that we have two services: Normal and Express. Our normal service guarantees project completion within 1-5 business days, with small documents (such as birth certificates) taking on average the lower end amount of 3 days to complete. Our express service guarantees translation work completed within 1-2 business days. If it is for an express certified translation, the hardcopy shall be sent by Express mail. If for any reason, due to unforeseen circumstances, the translation will take longer than expected we shall advise you immediately, although this is extremely rare. Return to top
Ultra Translate guarantees the translation you receive to be of the highest quality, with the translated text representing as much as possible the meaning in the source text. We also guarantee satisfaction with the translation. If you have any problem with it, we will be happy to discuss with you any modifications needed, at no extra cost. We also offer a money-back guarantee acceptance by US government agencies of our certified translations. If needed, we shall do anything requested for our translations to be accepted, at no extra charge to you. We often urge the customer to be involved in the final translation approval process, especially if the documents submitted are not of the highest quality, to insure absolute satisfaction. Return to top
Our reputation of offering the highest quality translations at the lowest prices in the industry is no accident! If you find a lower quote on the same document submitted to Ultra Translate by an accredited agency, let us know and we will either match it or beat the quote by at least 5%. Please note that our quotes include all costs - there are NO hidden costs involved- all quotes are per source document or word and include all formatting, certifying and notarizing charges, as well as free Priority Shipping. Return to top
Unless you request otherwise, we shall retain a copy of all translated materials. If you ever need a certified copy of your translation again, let us know and we will be able to process the request usually within 1 day for your document at the very inexpensive translation copy price included in your quote. Return to top
Ultra Translate securely archives all of your documents on non-internet accessible workstations. We shall also destroy all documents upon request. We will never divulge any information related to you or your documents to any third party without your direct authorization. Our payment methods also use secure gateway banking systems for processing of credit card numbers, which are never saved (or known) by Ultra Translate. Return to top
Ultra Translate has been processing translations continually since 1999. We have a spotless record in regards to customer satisfaction, and translation acceptance, a reputation that we strive to maintain. Return to top
You may contact us at info@UltraTranslate.com. For Rush jobs/matters please email us at Rush@UltraTranslate.com You may also call our offices at 1.800.59.ULTRA (1.800.598.5872) and leave a message for one of our associates to contact you by 9 PM EST. We are available 24/7. We are headquartered in Felton, CA and Miami, FL with processing offices in Altamonte Springs, FL, outside of Orlando and Valencia, PA, North of Pittsburgh and soon to open offices in Houston, TX and Chicago, IL. For mailing directions to the closest appropriate office please email us at info@UltraTranslate.com .
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