FAQ

These are some of the most frequently asked questions at Ultra Translate:

1. What are the types of documents that you translate?
2. What is a certified translation vs. a standard translation?
3. Do I need a certified translation?
4. Do you certify documents to be submitted to a non-US government agency?
5. I have a document that has already been translated by an accredited translator - do I need to have it retranslated for certification?
6. What is the process to obtain a certified translation?
7. What is the process to obtain a standard translation?
8. Do I need to send in my original documents for a certified translation?
9. We are a government agency wishing to verify the authenticity of an Ultra Translate translated document submitted to our offices, how do we do this?
10. How do I get a price quote for my document?
11. How do I pay?
12. What is the turn around time for translations?
13. What is the Ultra Translate guarantee?
14. Do you guarantee the lowest prices in the industry?
15. Are my translated documents archived?
16. What security features does Ultra Translate implement?
17. How long has Ultra Translate been in business?
18. How do I contact your offices - where are you located?

1. What are the types of documents that you translate?

Ultra Translate translates virtually all types of documents: government papers for immigration, medical text, legal case work, school diplomas and transcripts, technical manuals, journals, books, letters, web sites, whether highly technical or very general Ultra Translate will provide the highest translation quality possible by matching translators specializing in the subject area of your document with your text. Ultra Translate reserves the right to refuse to translate any text considered to be morally objectionable or illegal in nature. Return to top

2. What is a certified translation vs. a standard translation?

Ultra Translate certified translations are translations that have passed a rigorous set of translation checks and proofreading to guarantee absolute accuracy. These translations are then set onto Ultra Translate specific templates that correspond to US and international definitions of certified translations. These hardcopy (paper) translations include appropriate stamps and seals representing the Ultra Translate A.T.S. corporate certification license, and final notarization by the responsible translating officer. We certify every document individually, not in "bulk" to insure absolute quality. These translations are guaranteed to meet all requirements for certified translations demanded by all major government agencies.

Ultra Translate standard translations meet the same high quality and checks of our certified translations. These translations are returned usually in the same file format as received. DTP layout is available for most languages. Business materials, manuals, magazine articles and so forth are types of standard translations often requested. Return to top

3. Do I need a certified translation?

If you are applying for any type of visa/passport/green card or virtually any matter at all with the USCIS (formerly known as the INS) or State Department, chances are you need a fully certified translation of any foreign documents. Likewise, for recognition of legal/medical diplomas and school transcripts, certified translations are always the safest guarantee of acceptance. Always check with the institution you are submitting your documents to for determining which documents need certification. Return to top

4. Do you certify documents to be submitted to a non-US government agency?

Yes. We certify many documents, such as birth certificates, and legal agreements, needing to be certified for foreign agencies. Return to top

5. I have a document that has already been translated by an accredited translator - do I need to have it retranslated for certification?

In general, no. We will have to examine the translation for final determination, but if a qualified translator has previously translated the document we will need only the original copy and the translated text (preferably submitted as a Word document) sent to our offices. Our services will entail proofreading and formatting of the text along with final certification/notarization. Please indicate this when you submit your document. Return to top

6. What is the process to obtain a certified translation?

The process consists of 3 parts:

1. (OPTIONAL) - Fill out our request for quote form here to obtain an estimate for your document on a cost per source page basis or call toll free 1.800.59.ULTRA (1.800.598.5872).
2. Submit a copy of your documents to be translated. They may be scanned in images sent as email attachments to: DocumentSubmission@UltraTranslate.com . Documents may also be faxed to our offices toll-free at: 1.866.342.6610 (make sure to include the '1') or mailed directly to our offices (mailing address). Please include all contact information, such as email address, and phone numbers where you may be reached with your submission on a separate page or in the body of the email, and include the address to where the final certified translation is to be sent. Please also specify if this is a Rush job.
   Once your documents are received we shall send you an email (or phone if you prefer) containing the final quote price and your unique order number.
3. Payment should then be made on our Payment page using your quoted price and order number. Once payment is verified we shall send you an email stating as such, and that the translation process has begun.
   Once the translation is complete, if you have requested to view it before final formatting, we shall send it to you for final approval- we may also request you to review it dependent upon the quality of the original documents. We shall then ship the final certified translation by Priority or Express mail to the address you specified.
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7. What is the process to obtain a standard translation?

The process consists of 3 parts:

1. (OPTIONAL) - Fill out our request for quote form located here for an estimate of your document on a cost per word basis or call toll free 1.800.59.ULTRA (1.800.598.5872).
2. Submit a copy of your documents to be translated. Please send your source documents and any associated files if available as email attachments to: DocumentSubmission@UltraTranslate.com . If the documents exceed 5 Megabytes in size let us know for alternative upload instructions. Documents may also be faxed to our offices toll-free at: 1.866.342.6610 (make sure to include the '1'). Please include all contact information in your fax or in the body of the email along with any special DTP and layout instructions. Please also specify if this is a Rush job.
   Once your documents are received we shall send you an email (or phone if you prefer) containing the final quote price and unique order number.
3. Payment should then be made on our Payment page using your quoted price and order number.
   Once payment is confirmed we shall send you an email stating as such, and that the translation process has begun. Once complete we shall return the final translation formatted to the original (or other format if you have so specified) to the email address you specify.
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8. Do I need to send in my original documents for a certified translation?

No. We can issue certified translations based on good quality scanned in images or faxed documents. We keep this copy archived, so as any agency that your translation is submitted to may verify with us that the submitted translation and document matches our archived translation and document submitted to us for translation. Return to top

9. We are a government agency wishing to verify the authenticity of an Ultra Translate translated document submitted to our offices, how do we do this?

Please contact us at Verify@UltraTranslate.com Return to top

10. How do I get a price quote for my document?

Fill out our online request form and we will respond within 24 hours with a quote (usually much sooner). If this is for a rush job, please email us the details at: Rush@UltraTranslate.com Return to top

11. How do I pay?

Ultra Translate accepts payment for services through all major credit cards, third party processors (e.g. PayPal), checks or money orders. To make an online payment, please go to our Payment page. Return to top

12. What is the turn around time for translations?

In our price quote/estimates you will note that we have two services: Normal and Express. Our normal service guarantees project completion within 1-5 business days, with small documents (such as birth certificates) taking on average the lower end amount of 3 days to complete. Our express service guarantees translation work completed within 1-2 business days. If it is for an express certified translation, the hardcopy shall be sent by Express mail. If for any reason, due to unforeseen circumstances, the translation will take longer than expected we shall advise you immediately, although this is extremely rare. Return to top

13. What is the Ultra Translate guarantee?

Ultra Translate guarantees the translation you receive to be of the highest quality, with the translated text representing as much as possible the meaning in the source text. We also guarantee satisfaction with the translation. If you have any problem with it, we will be happy to discuss with you any modifications needed, at no extra cost. We also offer a money-back guarantee acceptance by US government agencies of our certified translations. If needed, we shall do anything requested for our translations to be accepted, at no extra charge to you. We often urge the customer to be involved in the final translation approval process, especially if the documents submitted are not of the highest quality, to insure absolute satisfaction. Return to top

14. Do you guarantee the lowest prices in the industry?

Our reputation of offering the highest quality translations at the lowest prices in the industry is no accident! If you find a lower quote on the same document submitted to Ultra Translate by an accredited agency, let us know and we will either match it or beat the quote by at least 5%. Please note that our quotes include all costs - there are NO hidden costs involved- all quotes are per source document or word and include all formatting, certifying and notarizing charges, as well as free Priority Shipping. Return to top

15. Are my translated documents archived?

Unless you request otherwise, we shall retain a copy of all translated materials. If you ever need a certified copy of your translation again, let us know and we will be able to process the request usually within 1 day for your document at the very inexpensive translation copy price included in your quote. Return to top

16. What security features does Ultra Translate implement?

Ultra Translate securely archives all of your documents on non-internet accessible workstations. We shall also destroy all documents upon request. We will never divulge any information related to you or your documents to any third party without your direct authorization. Our payment methods also use secure gateway banking systems for processing of credit card numbers, which are never saved (or known) by Ultra Translate. Return to top

17. How long has Ultra Translate been in business?

Ultra Translate has been processing translations continually since 1999. We have a spotless record in regards to customer satisfaction, and translation acceptance, a reputation that we strive to maintain. Return to top

18. How do I contact your offices - where are you located?

You may contact us at info@UltraTranslate.com. For Rush jobs/matters please email us at Rush@UltraTranslate.com You may also call our offices at 1.800.59.ULTRA (1.800.598.5872) and leave a message for one of our associates to contact you by 9 PM EST. We are available 24/7. We are headquartered in Felton, CA and Miami, FL with processing offices in Altamonte Springs, FL, outside of Orlando and Valencia, PA, North of Pittsburgh and soon to open offices in Houston, TX and Chicago, IL. For mailing directions to the closest appropriate office please email us at info@UltraTranslate.com .

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